Information

I want you to be happy with your new artwork. If you have any questions please contact me in advance at leoniegordon@gmail.com or via the contact tab

I have tried to present an image of each piece of artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

ORDERING

If you see a painting you would like to buy then you can either pay via the Paypal link or direct payment to my account in British Pounds Sterling by getting in touch via the contact form or my email (leoniegordon@gmail.com). At present I calculate postage and packaging costs separately depending on the painting and your location.

If you would like to purchase an original painting over £500, I am happy to take payment in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.

Usual shipping costs and return policy will apply.

SHIPPING
I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

UK postage and packaging costs are included in the price on the website. Contact me to inquire about international shipping. I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

RETURNS
I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

PRIVACY
Website Privacy Policy
This privacy policy sets out how I use and protect any information that you give me when you use this website.

I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/07/2022.

I may collect the following information:

name
contact information including email address

What I do with the information I gather
I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
I may use the information to improve my products and services.

Security
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

How I use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

I use tracking cookies to analyse user traffic on my site.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

You may edit your contact preferences at any time in the admin system
I will not sell, distribute or lease your personal information to third parties unless required by law to do so. You may view details of personal information which I hold about you under the Data Protection Act 1998. All the information I hold about you is viewable in the administration system for your site.

If you believe that any information I am holding on you is incorrect or incomplete, please contact me via the contact tab. I will promptly correct any information found to be incorrect.